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Politique de confidentialité

Last updated: 6 November 2026

This Privacy Policy explains how Vaselife International B.V. (“Vaselife”, “we”, “us”) collects, uses and protects personal data when you visit or order from our online shop. We process personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection law.

1. Who is responsible for your data

  • Vaselife International B.V.
  • Keurmeesterstraat 24, 1187 ZX Amstelveen, the Netherlands
  • Telephone: +31 85 246 1717
  • E-mail: weborders@vaselife.com
  • Chamber of Commerce (KvK) number: 34364107

We have not appointed a data protection officer. Questions about privacy can be sent to the e-mail address above.

2. What data we collect

Our online shop is for business customers. The personal data we process mostly concerns the people who place orders on behalf of a business.

  • Account and contact details: name, business name, e-mail address, telephone number, delivery and billing address, VAT number and password (stored in encrypted form by Shopify).
  • Order details: products ordered, order history, subscriptions, invoices, delivery and payment status.
  • Payment details: payments are processed by our payment providers. We do not store full card numbers or bank details ourselves.
  • Communication: e-mails, messages and other correspondence with us.
  • Technical data: IP address, browser type, device, pages visited and how you use the online shop, collected through cookies and similar technologies.

3. Why we use your data and on what basis

  • To process and deliver orders and subscriptions, including sending order and shipping confirmations and invoices. Basis: performance of the agreement.
  • To verify VAT numbers through the European Commission’s VIES system and to apply the correct VAT treatment. Basis: legal obligation and performance of the agreement.
  • To manage your customer account and your subscriptions. Basis: performance of the agreement.
  • To answer questions and handle complaints and returns. Basis: performance of the agreement and our legitimate interest in good customer service.
  • To meet legal obligations, such as tax and accounting rules. Basis: legal obligation.
  • To keep the online shop secure and prevent fraud. Basis: our legitimate interest.
  • To send you information about our products by e-mail if you are an existing customer, or if you have given your consent. You can unsubscribe at any time using the link in each e-mail. Basis: legitimate interest or consent.
  • To analyse and improve the online shop, using analytics cookies where you have given consent. Basis: consent.

4. Who we share your data with

We share personal data only where necessary and only with parties that process it on our behalf or that are themselves responsible for their processing:

  • Shopify (Shopify International Ltd. and Shopify Inc.), which hosts and operates our online shop, customer accounts, checkout and e-mails. Shopify processes data in the European Union, Canada and the United States, under standard contractual clauses and other safeguards approved by the European Commission.
  • Payment providers that process your payment.
  • Carriers that deliver your order and need your name, address and telephone number for the delivery.
  • Apps and service providers we use for subscriptions, shipping labels, accounting and e-mail.
  • Authorities, where we are legally required to do so.

We do not sell personal data.

5. How long we keep your data

  • Order and invoice data: seven years, as required by Dutch tax law.
  • Account data: as long as your account exists. You can ask us to delete your account at any time.
  • Correspondence: up to two years after our last contact, unless it relates to an order or complaint that must be kept longer.
  • Technical and cookie data: as described in section 7.

6. Your rights

You have the right to:

  • access the personal data we hold about you;
  • have incorrect data corrected;
  • have your data deleted, where we are not legally required to keep it;
  • restrict or object to the processing of your data;
  • receive your data in a structured, commonly used format;
  • withdraw your consent at any time, where processing is based on consent.

To exercise these rights, e-mail weborders@vaselife.com. We will respond within one month. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Cookies

Our online shop uses cookies and similar technologies:

  • Necessary cookies, which are needed for the shop to work, for example to remember your cart and keep you logged in. These are always on.
  • Analytics and marketing cookies, which help us understand how the shop is used. These are only placed with your consent, which you can give or withdraw through the cookie settings in the shop.

You can also delete or block cookies in your browser settings. Some parts of the shop may then not work properly.

8. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. The online shop uses encrypted connections (TLS), and access to customer data is limited to staff who need it for their work.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available in the online shop, with the date of the last update at the top.

10. Contact

Questions about this Privacy Policy or about your personal data can be sent to weborders@vaselife.com or by telephone to +31 85 246 1717.