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Last updated: 6 November 2026

This Refund Policy explains when you can return products and how refunds work. It forms part of our Terms of Service.

Business customers only

Our online shop sells exclusively to business customers. The statutory right of withdrawal for consumers therefore does not apply. You can return products only under the conditions on this page.

Conditions for returns

You can return a product if all of the following apply:

  • The product is unopened and undamaged, in its original packaging.
  • You notify us of the return within 14 days of receiving the product.
  • You have received our written approval of the return before sending it.

Opened, used or damaged products cannot be returned, unless the product was defective or damaged on delivery.

How to return a product

  1. E-mail weborders@vaselife.com within 14 days of receipt, stating your order number, the products and quantities you want to return, and the reason.
  2. We will confirm whether the return is approved and send you the return instructions and address.
  3. Pack the products securely and send them to the address we give you. Products sent back without our prior approval may be refused.

Until we have received the returned products, they remain at your risk. We recommend using a tracked shipping service.

Return costs

  • You pay the cost of returning the products.
  • If the product is defective, damaged on delivery or not what you ordered, we pay the return costs.

Refunds

  • Once we have received and inspected the returned products, we will let you know whether the return is accepted.
  • If the return is accepted, we refund the price of the returned products to the original payment method within 14 days of acceptance.
  • The original shipping costs are not refunded, unless the product was defective, damaged on delivery or not what you ordered.
  • The refund includes VAT only if VAT was charged on the original invoice. You will receive a credit note.

Defective or damaged products

If a product is defective or was damaged on delivery, please report this as described in our Shipping Policy and Terms of Service: visible damage within three working days of delivery, and hidden defects immediately after discovery. If the complaint is justified, we will replace the product or credit you, at our discretion.

Subscriptions

The conditions on this page apply to each subscription delivery separately. You can cancel future subscription deliveries at any time in your customer account. A cancellation does not apply to renewals that have already been charged; those deliveries can only be returned under the conditions on this page.

Cancelled orders

Orders placed without a valid EU VAT number are cancelled and not charged. If an amount was already paid, it is refunded in full.

Contact

For questions about returns or refunds, contact us at weborders@vaselife.com or +31 85 246 1717.