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Algemene voorwaarden

Last updated: 6 November 2026

These Terms of Service apply to all orders placed in the online shop of Vaselife International B.V. Please read them carefully before placing an order.

1. Who we are

The online shop is operated by:

  • Vaselife International B.V. (“Vaselife”, “we”, “us”)
  • Keurmeesterstraat 24, 1187 ZX Amstelveen, the Netherlands
  • Telephone: +31 85 246 1717
  • E-mail: weborders@vaselife.com
  • Chamber of Commerce (KvK) number: 34364107
  • VAT number: NL821467451B01

2. Applicability

  • These Terms of Service apply to every order placed through the online shop and to every agreement resulting from it.
  • The General Terms and Conditions of Vaselife International B.V. also apply. They are available on vaselife.com. If these Terms of Service and the General Terms and Conditions conflict, these Terms of Service prevail for orders placed in the online shop.
  • Any terms and conditions used or proposed by the customer are expressly rejected.
  • Deviations from or additions to these Terms of Service are only valid if we have agreed to them in writing.

3. Business customers only

The online shop is intended exclusively for business customers, such as florists, bouquet makers and wholesalers. We do not sell to consumers.

  • A valid EU VAT number is required for every order.
  • We check VAT numbers against the European Commission’s VIES system.
  • Orders placed without a valid VAT number will be cancelled. Cancelled orders are not charged; any amount already paid will be refunded in full.
  • By placing an order, you confirm that you are acting in the course of your trade, business or profession and that you are authorised to bind the business you order for.

Because the shop is for business customers only, the statutory right of withdrawal for consumers does not apply. Returns are possible only as described in our Refund Policy.

4. Products and information

  • We describe our products as accurately as possible. Images, specifications, dimensions, weights, colours and packaging units are approximate and are not strict requirements.
  • Obvious errors or mistakes in the online shop, such as an evidently incorrect price, do not bind us.
  • All offers in the online shop are subject to availability.

5. Orders and conclusion of the agreement

  • A minimum order value of €50 excluding VAT applies to every order. Build-your-own subscriptions have a minimum of €75 per delivery. Orders below these amounts cannot be placed in the online shop.
  • An order placed in the online shop is an offer by the customer to purchase the selected products.
  • The agreement is concluded when we confirm the order by e-mail. We may refuse or cancel an order, for example if the VAT number is not valid, if a product is unavailable or if there are reasonable grounds to doubt the order. If we cancel an order, we refund any amount already paid.
  • We may deliver an order in parts. If we do, we may invoice each part separately.

6. Prices and VAT

  • All prices are in euro and exclude VAT.
  • VAT is added at checkout where applicable.
  • For business customers in another EU country with a valid EU VAT number, VAT is reverse-charged. The VAT number is entered at checkout and checked automatically with the EU VAT database (VIES); if it is valid, no VAT is charged. The invoice will state that VAT is reverse-charged, and the customer is responsible for accounting for VAT in its own country.
  • For business customers in the Netherlands, Dutch VAT is charged.
  • Shipping costs are shown at checkout and in our Shipping Policy.
  • We may change prices in the online shop at any time. Changes do not affect orders we have already confirmed.

7. Payment

  • Payment is made at checkout using one of the payment methods offered there.
  • We ship an order only after payment has been received or authorised.
  • The customer is not entitled to set off any amount against amounts payable to us.
  • If payment is not received on time, the customer is in default without any reminder being required. In that case the provisions on late payment, interest and collection costs in our General Terms and Conditions apply.

8. Subscriptions

Some products can be ordered as a subscription.

  • A subscription is delivered every month or every three months, according to the frequency selected at checkout.
  • Each renewal is charged automatically to the payment method the customer selected when the subscription was started.
  • The customer can manage the subscription in their customer account, including pausing or cancelling it.
  • A cancellation takes effect for renewals that have not yet been charged. Renewals that have already been charged will be delivered.
  • Every renewal is a separate order to which these Terms of Service apply, including the requirement of a valid EU VAT number.
  • If we change the price of a subscription product, we will inform the customer by e-mail before the next renewal at the new price is charged.

9. Delivery

  • We deliver only to addresses within the European Union.
  • Delivery terms and shipping costs are set out in our Shipping Policy.
  • Delivery times are estimates and are never a strict deadline. If a delivery is late, the customer must notify us in writing and give us a reasonable period to still deliver.
  • Risk of loss of and damage to the products passes to the customer at the moment of delivery to the delivery address given in the order.

10. Retention of title

Title to the products only passes to the customer once we have received payment in full of all amounts owed by the customer. Until then, the customer must keep the products in good condition and properly insured.

11. Inspection and complaints

  • The customer must inspect the products, including the packaging, as soon as possible after delivery, and check that the correct products and quantities have been delivered.
  • Visible damage must, where possible, be noted on the carrier’s delivery document upon delivery, and must be reported to us in writing at weborders@vaselife.com within three working days of delivery, preferably with photographs.
  • Defects that could not reasonably have been detected on delivery must be reported in writing immediately after discovery, and no later than six months after delivery.
  • If a complaint is not reported on time, all claims relating to it lapse.
  • If a complaint is justified, we will, at our discretion, replace the products or credit the customer.
  • A complaint does not suspend the customer’s payment obligations.
  • Complaints about an invoice must be made in writing within eight days of the invoice date.

12. Returns

Returns are possible only under the conditions set out in our Refund Policy.

13. Liability

  • Our liability is limited to direct damage.
  • Our liability is further limited to the amount paid by the customer (excluding VAT) for the relevant order or part of the order, and in all cases to a maximum of €250,000.
  • We are not liable for indirect or consequential damage, such as loss of profit, missed savings, reduced goodwill, loss of data, damage to other goods, business interruption or delays.
  • A claim for damages expires one year after the customer has notified us of the complaint.

14. Force majeure

We are not liable for failure to perform our obligations, or late performance, caused by circumstances beyond our control. These include strikes, accidents, epidemics, government measures, natural events, transport problems, production problems, shortages of raw materials, acts of war or terrorism, and computer or network failures. If force majeure lasts longer than sixty days, either party may terminate the agreement in writing.

15. Intellectual property

All intellectual property rights in the online shop, our products, product information, images and designs remain with Vaselife or its licensors. Nothing may be copied, reproduced or published without our prior written consent.

16. Changes

We may change these Terms of Service. The version published in the online shop at the time of the order applies to that order. For subscriptions, the version published at the time of each renewal applies to that renewal.

17. Governing law and disputes

  • These Terms of Service and all agreements concluded through the online shop are governed exclusively by Dutch law.
  • The United Nations Convention on Contracts for the International Sale of Goods (CISG, Vienna 1980) does not apply.
  • Insofar as not prohibited by mandatory law, all disputes will be submitted exclusively to the competent court in Amsterdam, the Netherlands.
  • If any provision of these Terms of Service is invalid or unenforceable, the other provisions remain in force, and the invalid provision is replaced by a valid provision that comes as close as possible to its intention.

18. Contact

Questions about these Terms of Service can be sent to weborders@vaselife.com or by telephone to +31 85 246 1717.