Verzendbeleid
Last updated: 9 November 2026
This Shipping Policy explains where we deliver, what shipping costs and when your order is dispatched. It forms part of our Terms of Service.
Where we deliver
- We deliver only to business addresses within the European Union.
- We do not ship to addresses outside the European Union.
Shipping costs
Shipping is charged per case. A case is one outer box that travels as one DPD parcel of up to 25 kg. The number of cases follows the total weight of your order: up to 25 kg ships as one case, up to 50 kg as two cases, and so on. All amounts exclude VAT.
| Destination | First case | Each extra case | Free shipping from |
|---|---|---|---|
| The Netherlands | €6.95 | €5.00 | €200 |
| Other EU countries | €9.95 | €5.00 | €200 |
Free shipping applies to orders with a product total at or above the amount for your country, excluding VAT. Subscriptions follow the same rates: the rate per case above applies to each delivery, and a delivery from €200 ships free.
The exact shipping costs for your order are shown at checkout before you pay.
A minimum order value of €50 excluding VAT applies to every order. Build-your-own subscriptions have a minimum of €75 per delivery.
Ready-made subscription plans ship as a fixed number of cases per delivery: Medium and Colour as 1 case, Large as 2 cases.
Orders above 10 cases (250 kg) are quoted individually. Please contact us for a quote.
Dispatch times
- Orders placed on a working day before 14:00 (Dutch time) are dispatched the same working day.
- Orders placed after 14:00, or on a weekend or public holiday, are dispatched on the next working day.
- An order is only dispatched once payment has been received or authorised and the VAT number has been confirmed as valid.
Delivery times
We ship with DPD. Once your parcel has been handed over to DPD you receive a shipping confirmation with a track-and-trace link. Delivery times depend on the destination. Any delivery time we give is an estimate and not a guaranteed date. If your order is delayed, please contact us and we will look into it with the carrier.
Subscriptions
Subscription orders are delivered every month or every three months, according to the frequency selected at checkout. Each renewal is dispatched as a separate order, and the dispatch times on this page apply to each delivery.
Receiving your order
- Please check your order as soon as possible after delivery.
- If the packaging is visibly damaged, note this on the carrier’s delivery document where possible.
- Report any damage, missing items or incorrect products to weborders@vaselife.com within three working days of delivery, preferably with photographs.
Risk of loss of and damage to the products passes to you when the order is delivered to the delivery address given in your order.
Incorrect delivery address
Please check your delivery address carefully before placing your order. If an order cannot be delivered because the address is incorrect or incomplete, or because the delivery is refused, we may charge the additional costs of returning and re-sending the order.
Contact
For questions about shipping, contact us at weborders@vaselife.com or +31 85 246 1717.